Dec 04, 2024  
2024-2025 Student Handbook 
    
2024-2025 Student Handbook

Frequently Asked Questions



Registration Information

How will I know what courses to take for my major?

Many courses have prerequisites that must be completed before enrolling. Your high school transcript, placement test results, SAT/ACT scores, or previous college work have provided you with information on whether or not you need to enroll in any prerequisite courses. Each student is assigned an academic advisor during the enrollment process. The advisor will work with you each semester in planning which courses to take to keep you on target for graduation. Ask your advisor for the semester-by-semester course plan for your curriculum.

Your Self Service account has a program evaluation tool that will help you keep track of the courses you need for graduation. There is also an option for seeing how your current credits would apply to a new major.

When can I register for classes?

An early scheduling period is announced for each semester. During this time, current students meet with their academic advisors and then register online through Self Service. Early registration allows students to get classes at times they prefer.

How do I change my schedule?

If you need to change a course schedule, do one of the following:

  • Use Self Service to change your schedule.
  • Meet with your academic advisor.

How do I contact my advisor?

All students are assigned a faculty advisor in their program of study. You can find your advisor’s name, phone number, email, office location, and office hours listed in your Self-Service account under “My Profile.” Advisors post their office hours on their doors. For assistance locating your advisor’s contact information, contact the Admissions Office or the Department Head of Academic Advising.

Can I register online?

All current students have a Self Service account which allows them to register online for upcoming semesters. Available times for registration will be sent to student ACCess email accounts and posted on the College’s website.

How much will I be charged for tuition?

The state legislature sets tuition charges. You are charged by the credit hour. Check the College website for current charges and due dates. Tuition must be paid by posted due dates to hold class seats.

Can I get a refund?

Refund policies are set by the State Board of Community Colleges (1E SBCCC 900.1). Students may receive a refund of 100 percent of their tuition payment before the first day of the semester and 75 percent of their tuition until the 10 percent point of the term. Details of the refund policy are published in course schedules and the College catalog. College refunds are processed automatically. See the policy “Withdrawal From Courses.”

Academic Information

What is the College’s attendance policy?

ACC keeps attendance records and expects students to attend the classes in which they are enrolled. A student can be dropped/withdrawn from a course for absences. In some cases, a student’s grade can be affected by absences. See the “Attendance Policy” for details.

What if I can no longer attend a course?

Students should formally drop a course by completing an electronic Drop/Add form and routing to the appropriate instructors for signatures. Drop/Add forms are available on the College’s website. It is the student’s responsibility to send the completed form to the Registrar’s office at dropadd@alamancecc.edu. Failure to complete a Drop/Add form could result in a failing grade in the class you are no longer attending. See “Course Withdrawals After the Drop/Add Period” for details.

How do I contact my instructor?

Instructors post their office hours in their course syllabi. You may also e-mail them from the College website. Often, instructors give additional information in their course syllabus about how they may be contacted. If you have difficulty contacting your instructor outside of class, contact the academic department head for assistance.

What is a GPA?

Your GPA is your Grade Point Average. It is calculated each semester based on hours attempted and quality points earned. It is also cumulative from semester to semester. It affects your academic standing as to honors recognition or probation. If you have questions concerning your GPA, contact a counselor in Student Support. See “Grading System and Quality Points” for details.

Will I be recognized for academic achievement?

Yes. The College has three scholastic recognitions: President’s List, Dean’s List, and Part-Time Honors. These are awarded on a semester basis and determined by hours earned and GPA. See “Scholastic Standing” for details.

Can I be placed on academic probation?

Yes. The GPA you have earned determines this probation. Students on probation should contact their PACE Success Coach for services available to improve academic performance. Students are notified of mid-term course grades at the mid-point of the semester through their Self Service accounts.

Academic Probation is not the same status as Financial Aid Warning. Consult the financial aid staff for information about financial aid warnings and “Satisfactory Academic Progress.” See “Academic Progress Standards” for details.

How can I change my major or directory information?

  • Address, phone number, and e-mail address can be changed via the student’s Self Service account (under “profile”).
  • Program changes are made via the Academic Program Update form on the College’s website.
  • Directory Block request for the non-release of information is found on the College’s website.

How do I transfer credit from ACC to another college or university?

Students planning to transfer from ACC to continue their education should contact that college or university early in their ACC enrollment to obtain information on course requirements. Transfer advisors are available for questions regarding transfer to other colleges or universities. Call 336-506-4163 for additional information about transferring to a four-year institution.

Where can I purchase my books?

The Follett Bookstore on the Carrington-Scott Campus provides students with all required textbook materials, including textbook rental and CareScribe digital titles. The rental program option allows students to search rentable textbooks by title and course online at www.efollett.com.

Payment can be made by cash, checks, Visa, MasterCard, and American Express. Students may purchase in the store or online. Questions concerning bookstore policies and/or procedures should be directed to the Bookstore manager or staff at 336-578-5923.

How do I get graduation information?

ACC grants certificates, diplomas, and associate degrees. Work closely with your academic advisor, who will help monitor your progress toward graduation. At the beginning of the semester in which you will finish your graduation requirements, you must apply for graduation online via Self Service.